Intelligent agent layer
Four cooperating agents — Generator, Driver, Judge, Summarizer — built on swappable commercial or self-hosted LLMs. Every bot gets purpose-fit test cases without hand-authoring.
AI-enhanced bot testing · By TekVizion
Test every conversation.
Test every conversation.
Before your customers do.
CXMind is the AI testing platform for any voice or chat bot — customer support, sales, internal helpdesks, copilots, healthcare, banking, you name it. Generate thousands of realistic test cases, drive multi-turn conversations, and grade every reply across quality, safety, compliance, and UX — all in minutes, not weeks.
Voice + Chat
Both channels, one platform
10
Specialized AI judges
10+
Bot platforms supported
OWASP
LLM Top 10 coverage
cxmind.tekvizion.com/dashboard
42
Bots
3,827
Test cases
94.2%
Pass rate
Test results · 30d
+12.4% pass rate ↑
Nightly regression · in progress
412 / 580 cases · 71% complete
Powering testing programs for leading communications platforms
Microsoft
•
Cisco
•
Zoom
•
RingCentral
•
Google
•
AWS
•
Vodafone
How CXMind works
Four specialized agents, one continuous test loop.
Drop in your bot. CXMind reads your prompts, generates realistic test cases, drives multi-turn conversations, and grades the output across every dimension that matters.
Built for production bots
Everything you need to ship conversational AI with confidence.
Voice & chat, any platform
One platform for both channels — drive real SIP calls into voice bots and IVRs, and run scripted or adaptive chat conversations against LLM agents, intent-based bots, or any HTTP webhook. Bring your bot — CXMind handles the rest.
Security & compliance, baked in
OWASP LLM Top 10, MITRE ATLAS, prompt injection & jailbreak probes, PII detection with allowlist, plus configurable policy rubrics for HIPAA, PCI, SOC 2.
Real-time dashboard
Pass rates, latency percentiles, dimension scores, regression deltas and live run progress — all on one dashboard. Drill into any test to see the full transcript and judge rationale.
CI/CD ready
Trigger runs from GitHub Actions, GitLab CI, Jenkins or Cloud Build. JUnit XML output drops into your pipeline like any other test suite. Fail the build on regression — automatically.
Enterprise-ready
Row-level tenant isolation, fine-grained RBAC, SSO via OIDC/SAML, SCIM provisioning, audit logs and per-tenant LLM quotas. Built for teams that ship at scale.
Channels
Voice and chat — one engine, one report.
The same generator, driver, judges, and policies run against both channels. Compare voice and chat side-by-side, in the same regression suite — whether you're testing a support IVR, a sales copilot, or an internal helpdesk.
Voice channel
Real calls into any voice bot
- ▸ Drive real SIP / PSTN calls into voice bots, IVRs and voice agents
- ▸ Capture ASR transcripts, audio MOS, and per-turn latency
- ▸ Test DTMF, barge-in, hold-music, hand-off and warm transfer
- ▸ Score voice replies with the same judge profiles as chat
Chat channel
Multi-turn conversations against any bot
- ▸ Scripted and adaptive (AI-driven) multi-turn flows
- ▸ Realistic customer personas — slang, typos, sentiment shifts
- ▸ Tool/function-call assertions and intent-coverage checks
- ▸ Side-by-side comparison with the same prompt across providers
Policies & grounding
Judges that know your product and your policy.
Generic LLM "vibes" aren't enough for production AI bots. CXMind grounds every judgement in two things you control: your reusable policy library and your own RAG corpus of product docs, FAQs, SOPs, scripts and compliance manuals.
- § Policy library: reusable rubrics (HIPAA, PCI, brand voice, "never quote prices") applied per bot or per suite.
- 📚 RAG-grounded judging: the hallucination judge retrieves the relevant passage and scores the reply against your source of truth, not against the model's memory.
- ⚙ Custom judges: author your own scoring profile when off-the-shelf isn't enough — bring your own prompt + rubric.
- 🧭 Scenario library: drop-in patterns for common bot flows — auth, transfer, escalation, refund, KYC, tool use, multi-step task completion.
Model Context Protocol
Connect your tools with MCP.
CXMind speaks the Model Context Protocol. Register a tenant-approved MCP server once and CXMind auto-discovers its read-only tools and resources — ready to power training-data imports and custom-judge evaluations.
- ⟳ Automated training-data import — Schedule ingestion jobs that pull approved MCP resources into each bot's knowledge base — refreshed in place, no copy-paste, always current.
- ⚖ Custom judges with live tools — Attach read-only MCP tools to a custom judge so it can fetch live evidence — orders, account state, policy lookups — before it scores a reply.
- 🛡 Read-only and governed — Only approved, enabled, read-only tools with an unchanged schema ever run. No write or destructive calls — enforced at run time.
Built for the enterprise
Secure by default. Resilient by design.
CXMind is engineered for production AI workloads across regulated and unregulated industries alike: every tenant is fully isolated, every byte is encrypted, and every test run is durable. Outages don't lose work, breaches don't cross tenant lines, and audits don't surprise you.
- ⛨ Strict tenant isolation — every record carries a tenant boundary enforced in the data layer, not just the app.
- 🔒 Encryption everywhere — at rest and in transit, with tenant-scoped key handling for secrets and credentials.
- ♻ Resilient test runs — runs survive process restarts and infrastructure failures, resuming from the last completed turn with no human intervention.
- § Policies and grounding built in — every judgement can cite the relevant policy and the grounding source it was checked against.
- ⚙ Pluggable LLMs — commercial APIs, private endpoints, or self-hosted models for sovereign deployments.
- ⌖ Audit-ready — full audit trail, role-based access, SSO and per-tenant quotas out of the box.
Trusted by industry leaders
Two decades of great user experiences.
"We work with them as if they're another team inside Microsoft."
Microsoft
Enterprise communications
"TekVizion enabled us to improve customer engagement and satisfaction scores."
AWS
Cloud platform
"We can now go 'click' to do 4 hours' worth of testing in 4 minutes."
Bell Canada
Carrier voice services
"TekVizion freed up our high-valued engineers to focus on critical projects."
Vodafone
Global communications
Ready to certify your bots before your customers do?
Sign in to your CXMind tenant, or talk to the TekVizion team about onboarding your bot fleet.