Define and apply quality, security, and performance policies to your test cases
Policies define quality, security, and performance rules applied during test judging.
Policies are attached at the bot level (default policies) and/or per test case. Both are merged during evaluation.
Rule types: Threshold (min score per dimension), Metric (automated checks like latency and PII detection), Evaluation (natural-language criteria evaluated by the AI judge).
When multiple policies apply, their rules are combined. Stricter thresholds take precedence.
Source:
Channel:
💬 Chat
📞 Voice
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