Bots - AI Bot Testing

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Configure a bot for testing

Bot Name

Description

Channel

Platform

Voice Destination (SIP URI or phone number)

The SIP URI or phone number where this voice bot can be reached for testing

Voice Caller ID (optional override)

Optional per-bot caller ID. Overrides the tenant voice default when set.

Default Voice Settings

Endpoint URL

LLM Configuration

LLM Provider

Model

API Key

Base URL

Use localhost:11434 for local, or your GCP VM IP for remote

System Prompt (Bot Personality)

Azure Bot Framework

✓ Native embedded - no Botium server required

DirectLine Secret *

Azure Portal → Bot Service → Channels → DirectLine

Google Dialogflow ES

✓ Native embedded - no Botium server required

Project ID *

Service Account JSON *

Google Dialogflow CX

For advanced conversational AI agents

Project ID *

Location *

Agent ID *

Found in Agent Settings → General → Agent ID

Service Account JSON *

Create a service account with Dialogflow API Client role

Welcome Event

Event to trigger welcome intent on session start

Welcome Message

Text to send if no welcome event is configured

Amazon Lex V2

✓ Native embedded - no Botium server required

Bot ID *

Bot Alias ID *

AWS Region *

Access Key ID *

Secret Access Key *

Custom Webhook

Webhook URL *

Response Mode

Bot returns its reply in the same HTTP response

Bot POSTs its reply to a CXMind callback URL (e.g. Webex Connect)

Callback URL (configure in your bot platform)

The callback URL will be shown after the bot is created

Response JSON Path

Dot-notation path to extract reply from JSON. Leave empty for plain text responses.

Callback Timeout (seconds)

Correlation Field

JSON field in callback body that echoes back the conversation ID for request-response matching.

Request Template (JSON)

Variables: , ,

Template Variables (JSON)

Static values substituted as {{variableName}} in the request template above.

IBM Watson Assistant

API Key *

Assistant ID *

Service URL *

Rasa Open Source

Rasa Server URL *

Auth Token (optional)

Botpress

Botpress Cloud URL *

Bot ID *

Personal Access Token *

Amazon Alexa Skills

Skill ID *

LWA Access Token *

Requires alexa::ask:skills:test scope

Google Actions

Uses Dialogflow as fulfillment backend

Project ID *

Service Account JSON *

Genesys Cloud

Region *

Deployment ID *

Client ID *

Client Secret *

Kore.ai

Bot ID *

Client ID *

Client Secret *

Nuance Mix

App ID *

Client ID *

Client Secret *

NICE CXone

Cluster *

Bot ID *

API Key *

Five9 IVA

Username *

Password *

Campaign *

System Prompt (used to auto-generate tests)

💡 The Generator agent will analyze this prompt to create targeted test cases

Bot Persona / Role (optional override)

Expected Behaviors (what bot SHOULD do)

Prohibited Behaviors (what bot should NOT do)

Public Information (OK to share)

The judge will NOT flag these as PII violations

Supported Intents / Capabilities

Comma-separated list of intents the bot handles